Deli Service Counter Manager

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods Team as a Deli Service Counter Manager! 

Job Title: Deli Service Counter Manager 

FLSA Status: Hourly 

Reports To: Deli Manager 

Are you passionate about food service and enjoy providing customers (we call them guests!) with delicious meal options for breakfast, lunch, and dinner? We are seeking a Deli Service Counter Manager to join our deli team in our retail grocery store environment, where you'll play a crucial role in overseeing all aspects of the deli service counter, working closely with your team to keep the counter stocked and fresh while providing exceptional guest service. 

What You’ll Do: As a Deli Service Counter Manager at Festival Foods, your responsibilities will include: 

• Provide Helpful Service: Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 
• Lead and Support: Lead, support, and reinforce company culture, guest service, and performance expectations across the deli team. 
• Staff Management: Partner with the Human Resources Manager to maintain appropriate staff levels by interviewing and extending job offers to qualified candidates. 
• Training and Leadership: Provide thorough and consistent training for new Deli associates and offer ongoing support to enhance retention. 
• Ensure a Positive Experience: Set a strong example for the team and ensure a positive customer experience.
• Offer Assistance: Assist guests with locating items both on and off the sales floor, and address guest concerns with service or product-related issues. 
• Inventory and Presentation: Manage the presentation of the service case, ensuring products are visually appealing and rotated to meet quality standards. Maintain accurate inventory and temperature logs. 
• Quality Assurance: Ensure all quality standards are met, including quantity expectations at 100% by 10 AM and 5 PM. 
• Cleanliness and Organization: Maintain a clean, organized, and sanitized work environment, including shelving, sales floors, and other necessary areas. 
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences. 
• Support the Team: Other duties as assigned. 

What We’re Looking For: To succeed as a Deli Service Counter Manager at Festival Foods, you should have: 

• Experience: High School Education or equivalent combination of education and experience, with at least 3+ years of leadership experience (preferably in retail or restaurant settings). 

• Leadership Skills: Strong ability to lead, coach, and motivate a team while maintaining a positive and productive work environment. 

• Communication: Excellent oral and written communication skills, with the ability to manage a diverse team in a fast-paced environment. 

• Safety Knowledge: A complete understanding of safety requirements and company safety policies, along with knowledge of proper procedures for equipment and safety hazards. 

• Industry Knowledge: Solid knowledge of the retail food business, perishable department operations, and merchandising, as well as the ability to make effective and timely decisions. 

Physical Demands and Work Environment: 

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Lifting up to 50 pounds on an occasional basis. 

• Full range of upper body motion. 

• Ability to work at a fast pace. 

• May be exposed to extreme temperatures such as kitchens, coolers, freezers, and sales floors. 

Work Schedule: 

The Deli Service Counter Manager is a full-time, hourly position. Shifts may vary and can include mornings, weekdays, weekends, and holidays based on business needs. 

If you have prior food service or cashier leadership experience in fast food, restaurant, retail, or are just eager to apply your leadership experience in a grocery kitchen environment, this role is a great opportunity!    

If you're looking to contribute your leadership skills and make a difference at Festival Foods, apply today! 

WHY YOU'LL LOVE IT HERE: