What You'll Do:
As a Festival Foods Frozen Food/Dairy Assistant Manager, your responsibilities will include:
- Provide Exceptional Guest Service: Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.
- Lead Department Operations: Leads the Frozen/Dairy department in the absence of the department manager and provides ongoing support in overseeing day-to-day operations.
- Promote a Positive Culture: Reinforces Festival culture, guest service, and performance expectations to all Frozen/Dairy associates, ensuring they meet company standards and goals.
- Train and Coach Associates: Trains new Frozen/Dairy associates, providing guidance, feedback, and management support as they develop.
- Conduct Performance Reviews: Assists with performance reviews for department associates and provides coaching to ensure growth.
- Address Policy Violations: Documents and addresses violations of company policies/procedures, taking corrective action when necessary, including termination.
- Supervise and Guide Team: Supervises department associates, offering guidance and addressing any challenges to ensure smooth operations.
- Manage Inventory and Pricing: Manages inventory, ensuring appropriate stock levels and that products are properly priced.
- Communicate Across Departments: Communicates effectively with the Store Director, Frozen/Dairy Manager, and other department managers to maintain high standards and exceed guest expectations.
- Provide Excellent Customer Service: Provides superior customer service, assisting guests with locating products, taking special orders, and resolving issues as they arise.
- Lead by Example: Leads by example, contributing to daily departmental tasks, from organizing to cleaning work areas and maintaining shelves.
- Ensure Accurate Timekeeping: Responsible for timekeeping accuracy within the department, addressing any scheduling discrepancies in collaboration with HR.
- Maintain Quality Standards: Ensures quality standards are met consistently, including product availability by 100% at set times, ensuring operational efficiency.
- Honor Committments: Regular and timely attendance in compliance with the work schedule, providing adequate notice for occasional absences.
- Support the Team: Other duties as assigned.
What We're Looking For:
To succeed as a Festival Foods FF/D Assistant Manager, you should have:
- Effective Communication: Ability to interact effectively with both guests and associates, maintaining a positive and professional demeanor.
- Leadership in Retail: Strong communication skills, capable of managing a diverse team in a fast-paced, retail environment.
- Safety Knowledge: Knowledge of safety protocols, including lifting techniques, equipment operation, and proper handling of tools.
- Equipment Operation: Comfortable operating equipment like forklifts, power jacks, and balers.
Physical Demands and Work Environment:
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Standing for extended periods of time.
- Lifting up to 50 pounds on an occasional basis
- Frequent exposure to extreme temperatures
Work Schedule:
This is a full-time hourly position. The work schedule will include mornings, afternoons, evenings, weekends, and holidays.
If you are ready to take on a leadership role in a grocery store department while delivering outstanding guest service and supporting a team, apply today to join Festival Foods as Frozen/Dairy Assistant Department Manager!
