ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join the Festival Foods team as a Bakery Service Counter Clerk!

Bakery Service Counter Clerk

Reports To: Bakery Manager

At Festival, our Bakery is all about creativity, fun, and bringing joy to our guests' special moments. As a Bakery Service Counter Clerk, you’ll be a key player in making sure our bakery department is stocked with fresh, delicious products and that every guest leaves with a smile. With the leadership of the Bakery Department Manager, you'll work closely with all Bakery associates to maintain a well-stocked and inviting bakery department.

Providing excellent guest service is at the heart of what we do. Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day.

What You'll Do:

As a Bakery Service Counter Clerk at Festival Foods, your responsibilities will include:

Guest Service Excellence: Provide outstanding customer service to all guests, assisting them with their needs from the case and helping them find items on the sales floor.
Order Fulfillment: Take and process orders, including special requests, ensuring accuracy and guest satisfaction.
Phone Assistance: Answer phone calls with proper etiquette, assisting guests with inquiries or orders.
Product Packaging: Package prepared bakery products, reducing shrink by using appropriate packaging and ensuring accurate pricing with corresponding labels.
Stock Management: Fill, rotate, and remove products on the sales floor as needed. Keep displays fresh by replenishing stock and ensuring that products with closer date products are prioritized for sale.
Maintain Cleanliness: Contribute to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and sales floor as needed.
Food Safety: Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
Support the Team: Other duties as assigned

What We’re Looking For:

To excel as a Bakery Service Counter Clerk, you'll need:

Customer Service Skills: Ability to interact effectively and tactfully with guests and all team members.
Communication Skills: Strong oral and written communication skills to ensure clear and effective interactions with guests and colleagues.
Safety Knowledge: A complete understanding of all safety requirements and company safety policies to ensure a safe working environment.

Physical Demands and Work Environment:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Stand in one place for a long period of time, bend, stoop, and kneel regularly (80% of time)
Full range of upper body motion
Lifting up to 50 pounds on an occasional basis (20% of time)
May be exposed to extreme temperatures (20% of time)

Work Schedule:

The Bakery Service Counter Clerk is a position with both part-time and full-time opportunities available. The work schedule may include mornings, afternoons, evenings, weekends, and holidays, providing the flexibility to meet the needs of our guests.

By joining our team, you'll contribute to a bakery known for its excellent bakery and pastry selection and outstanding food service, ensuring every customer receives the best possible service experience.

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

595 S Taylor Drive

Sheboygan

WI

53081

Bakery Service Counter Clerk

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ABOUT FESTIVAL FOODS:

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WHY YOU'LL LOVE IT HERE:

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