ESSENTIAL DUTIES AND RESPONSIBILITIES
- Investigative Responsibility and External Theft
- Conducts investigations into suspected theft, fraud, or other criminal activities, involving external parties, in accordance with company policies, local laws, and regulations.
- Conduct primarily remote and/or in-person surveillance of individuals suspected of external theft or fraud, leading to the identification and apprehension of those involved in external theft
- Executes external theft operations when necessary to resolve investigations.
- Conducts high-level audits to identify and investigate external theft.
- Collaboration and Partnerships
- Build and maintain effective relationships with local, state, and federal law enforcement partners, internal Asset Protection partners, and Asset Protection partners from other retailers and organizations.
- Partner with and educate the Asset Protection Field Team and store associates on external theft awareness and prevention.
- Coordinate with Law Enforcement to present investigative findings, and facilitate the apprehension, and arrest of individuals involved in external theft.
- Participate in law enforcement networking meetings, including attendance at Organized Retail Crime Association (ORCA) meetings, gather intelligence, and proactively address potential risks within the assigned area(s).
- Technology and Data Analysis
- Evaluates and prioritizes theft tips to determine the most impactful cases for investigation, ensuring efficient use of resources and maximizing benefit.
- Effectively utilize all investigative tools (cameras, exception-based reporting systems, biometrics, open source intelligence, etc.) to identify & investigate theft trends to identify subjects in accordance with company policies, local laws, and federal guidelines.
- Effectively develop strategies and communicate action plans to mitigate external theft trends with the broader Asset Protection team.
- Investigates alerts and notifications from reporting systems provided by third-party entities.
- Legal and Compliance
- Ensure proper preparation, maintenance, and retention of all reports, evidence, files, and records by company guidelines and local jurisdiction requirements.
- Testify in criminal proceedings when required and collaborate with law enforcement agencies, and other relevant stakeholders to support criminal investigations as needed.
- Stay up-to-date with industry trends, best practices, and legal requirements related to asset protection, security, and investigations.
- Demonstrates exceptional confidentiality and discretion in handling sensitive company matters.
- Follows All Other Duties as Assigned
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum age of 18 years old.
- 1-3 years of leadership experience preferred.
- Skilled in problem-solving and managing diverse situations.
- Willingness to undergo training in various related fields.
- Effective communication and partnership-building skills.
- Detail-oriented in all forms of communication.
- Proficiency in multitasking and project management.
- Collaborative spirit and ability to work in cross-functional teams.
- Familiarity with Microsoft Office Suite and OneNote. Ability to preserve the confidentiality of information.
- Regular, timely attendance in compliance with the work schedule.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
- Professional presence is required.
- Ability to stand, walk, or sit for an extended period of time.
- Travel by car to stores, events, and presentations as scheduled.
- Lifting of up to 40 pounds may be required on an occasional basis.
WORK SCHEDULE
- The Asset Protection Investigations Specialist is a full-time position. The position functions and hours may vary according to business needs.
