Senior Office Assistant

Onalaska Support Office

Full-Time

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Festival Foods is hiring a Senior Office Assistant to join our Onalaska Support Office! This role is part receptionist—greeting guests, answering calls, and keeping our front desk welcoming—and part administrative assistant—coordinating office lunches, supplies, mail, travel, and more. We’re looking for someone professional, organized, and upbeat who enjoys supporting others and keeping an office running smoothly.

 

 

Job Title:             Senior Office Assistant

Reports To:        Executive Administrative Assistant 

 

Under the direction of the Executive Administrative Assistant, assists in planning and coordinating administrative services for the Festival Foods Onalaska Support Office.

ESSENTIAL FRONT DESK DUTIES AND RESPONSIBILITIES

• Professional, energetic attitude with a quick smile
• At work, on time, each and every day
• Solid working knowledge of Microsoft Outlook, Excel, Word, and Power Point
• Warmly greet all guests and notify Festival associate of guest arrival
• Serve as Receptionist through answering incoming calls and directing callers to the correct associate or location
• Maintain lobby and front conference room appearance
• Manage office lunch program: track daily lunch orders, send to deli, check in orders upon arrival, and reconcile payments from associates and payment to deli bi-weekly. Manage menu updates as needed with deli.
• Coordinate raffle tickets
• Other duties as assigned

ESSENTIAL OFFICE ADMINISTRATION DUTIES AND RESPONSIBILITIES

• Foster an office environment that celebrates individual empowerment, encourages open communication at all levels, and embraces the Festival Foods culture
• Coordinate all hotel reservations for traveling store associates and any other infrequent travelers
• Monitor stock levels and place orders for a variety of supplies necessary for daily office operations
• Manage all incoming and outgoing mail, prepare packages for shipment, coordinate pickups as needed
• Prepare and distribute associate birthday cards monthly for all associates
• Maintain phone and office directory
• Collaborate with Sr. Administrative Assistant to draft updates for distribution to office as needed
• Complete monthly expense reporting for company credit card
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences
• Other duties as assigned

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• High school diploma or equivalent; previous office experience is helpful but not required.
• Ability to interact tactfully and effectively with guests, vendor partners, and internal associates
• Ability to solve problems independently and collaboratively; using good judgment on which is necessary with each situation.
• Ability to manage conflict or resolve problems as needed.
• Professional oral and written communication skills with the ability to manage difficult situations
• Ability to maintain an organized work space and meet deadlines

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The work environment and physical demands described below are representative of the position.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• The position requires the ability to sit or stand for long periods of time
• The position requires the ability to lift up to 50 pounds on an occasional basis
• The position requires an individual to have both a professional appearance and demeanor

WORK SCHEDULE

The Senior Office Assistant is a full time position with typical office hours of Monday – Friday 8:00 am to 4:30 pm.

 

 

 

WHY YOU'LL LOVE IT HERE:

Associate Discount: Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.

Weekly Pay & Premium Pay: Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.

Two-Week Advanced Scheduling: Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.

Vision & Dental Insurance: Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.

Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.

Save for Your Future: Offering both a 401(k) and Employee Stock Ownership Plan, we’re proud to support our associates in planning for retirement by offering two retirement savings plans. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals. Our ESOP is a retirement plan above and beyond a 401(k) plan that gives associates “free” ownership in the company and an opportunity to share in Festival’s growth and success. Associates are given shares based on their years of service and earnings.




At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top-notch team of skilled, experienced and service-oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

Festival Foods will not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed recruitment Master Service Agreement, there will be no obligation to any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without an agreement, Festival Foods shall reserve the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Festival Foods.

3800 Emerald Drive E

Onalaska

WI

54650