ESSENTIAL DUTIES AND RESPONSIBILITIES
- Responsible for backup\recovery, availability, monitoring, capacity planning, patch management, configuration management, system documentation, systems adhere to relevant corporate policies, capacity planning and maintaining a 3-year technology roadmap for assigned infrastructure systems.
- Provides Level 3 support for complex technical issues. Plays the technical point person through resolution. Facilitate technical working sessions with vendor and required Associates through resolution. Takes ownership to restore service and root cause resolution.
- Introduces solutions (tools, automation, processes, reporting) to improve team’s configuration management and provisioning maturity.
- Leads architecture sessions to design or refine systems, services, and solutions that align with the organization’s future needs
- Automate the provisioning and management of infrastructure (on premise & Azure) leveraging Infrastructure as Code tools and processes.
- Responsible for enabling proactive monitoring, adhering to system availability SLAs and capacity planning for assigned infrastructure systems.
- Assist with budget forecasting based on life cycle management and capacity management.
- Document infrastructure designs, processes, and procedures for knowledge sharing and compliance
- Ensures assigned systems or services are adhere to relevant corporate policies.
- Lead the development and execution of the technology roadmap for assigned infrastructure systems.
- Evaluate, analyze, and recommend new technologies and vendor products relating to existing and future business requirements.
- Mentor other System Engineers by providing technical guidance and assistance.
- Lead medium to large technology initiatives independently.
- Effectively work with key stakeholders to reach a resolution.
- Stay up to date with industry trends and best practices.
- Participate in on-call rotation, ensuring proper resolution to escalated issues.
- Regular, timely attendance in compliance with work schedule.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Bachelor's degree or equivalent in professional experience.
- Exceptional communication skills both written and verbal.
- Ability to work individually and in a team environment.
- Outstanding project management and analytical problem-solving abilities.
- Deep knowledge of and genuine enthusiasm for emerging technologies.
EXPERIENCE
- Eight (8) or more years of experience as an IT Infrastructure Engineer or related experience.
- Expert level experience with virtualization technologies, Microsoft server, automation and orchestration technologies and Azure administration.
- Demonstrated experience in infrastructure services design, enterprise operating system administration, performance optimization, systems management tools, capacity planning, disaster recovery, and business continuity planning.
- In-depth knowledge of operational best practices, configuration management methodologies, and security controls to ensure stable and compliant system environments.
- Proven experience supporting a 24X7 operations.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The Senior Systems Engineer is a full-time position. Required to provide on call support (weekends and holidays), and occasional travel as needed.
- Sitting/Standing at a computer 80% of the time.
- Bending, stretching, and occasional lifting of up to 30 lbs. is required.
