Bakery Merchandiser

ABOUT FESTIVAL FOODS:

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Title: Bakery Merchandiser

Reports To: Bakery Manager

Are you passionate about pastry and creating visually stunning displays? Do you have a love for food service and delivering top-notch customer service? As a Bakery Merchandiser, you’ll play a vital role in ensuring our bakery department is always stocked with fresh, delicious products, offering an exceptional shopping experience for our customers. Join our team and help us exceed guest expectations with your attention to detail and commitment to quality.

Our bakery plays a pivotal role in crafting unforgettable experiences for guests' events and everyday moments alike, ranging from special occasions to everyday indulgences.

What You’ll Do:

As a Festival Foods Bakery Merchandiser, you will:

• Deliver Helpful Service: Providing excellent guest service is at the heart of what we do.  Whether it’s a friendly greeting, answering questions or addressing guest concerns, you’ll handle each interaction with professionalism and care. Your willingness to help guests with what they need will make a positive impact every day. 
• Maintain Excellence: Ensure all department standards are consistently met on the Bakery department sales floor. Monitor the sales floor conditions and take prompt action to address any opportunities for improvement.
• Collaborate and Communicate: Work closely with the Bakery Manager, bakers, and other associates to maintain high standards and go above and beyond to exceed guest expectations.
• Keep it Fresh: Ensure that everything in the bakery department, from pastries to breads, is fresh and fully stocked. Build and move displays as needed to create eye-catching presentations that showcase our delicious products.
• Offer Assistance: Assist guests in finding the items they’re looking for, taking orders for cakes and special pastry requests, and offering exceptional customer service with a smile. Handle phone inquiries professionally and support your team with packaging, labeling, and rotating products.
• Stay Organized: Replenish supplies, maintain food safety logs, and contribute to the overall cleanliness of the department by picking up, organizing, and cleaning work areas, shelving, and the sales floor as needed.
• Ensure Quality: Meet all quality standards, including quantity expectations at 100% by 10 am and 5 pm. Maintain regular, timely attendance, and ensure adequate notice is given for occasional absences.
• Honor Commitments: Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.
• Support the Team: Other duties as assigned.

What We’re Looking For:

To excel in the Bakery Merchandiser Role, you'll need:

• Customer Service Skills: Ability to provide excellent customer service and work effectively with both guests and team members.
• Food Service and Merchandising Expertise: Knowledge of the retail food business, particularly in bakery operations, and strong merchandising skills to create appealing displays.
• Safety Awareness: Comprehensive understanding of safety requirements and company safety policies, with the ability to apply on-the-job safety training.

Physical Demands & Work Environment: 

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Standing for extended periods of time (60% of time)
• Lifting up to 50 pounds on an occasional basis (20% of time)
• Frequently near moving machinery (50% of time)
• Occasional exposure to extreme temperatures (20% of time)
• Prolonged exposure to computer monitors (30% of time)

Work Schedule:

This position offers a flexible schedule that generally includes mornings, afternoons, and weekends, with the potential for evening and holiday shifts as needed.

Ready to bring your passion for bakery, pastry, food service, and retail grocery customer service to a role where you can make a real impact? Apply today and join our dedicated bakery team!

WHY YOU'LL LOVE IT HERE: